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Category Table Adopter l'accueil-attitude
Adopter l'accueil-attitude
Mercredi, 11 Août 2010 14:14 | 
Écrit par mmed2004 | 
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Adopter l'accueil-attitude
Adopter l'accueil-attitude
Sandrine Gelin, Khuê-Linh Truong, Collectif, "Adopter l'accueil-attitude"
Eyrolles | 2008 | ISBN: 2212542089 | 148 pages | PDF | 1,8 MB
Eyrolles | 2008 | ISBN: 2212542089 | 148 pages | PDF | 1,8 MB
Accueillir sur place ou au téléphone un visiteur, un client, un partenaire, un patient, un usager, c'est le recevoir et le guider pour qu'il trouve ce qu'il est venu chercher.
C'est votre métier si vous êtes chargé (e) de l'accueil, responsable d'une équipe d'accueil dans tous les types d'organisation ou encore formateur ou consultant. C'est votre responsabilité si vous êtes collaborateur, manager, puisque, en accueillant, vous véhiculez l'image de votre entreprise. Ce guide ABIS d'autoformation vous permet de faire vivre au quotidien un accueil de qualité, professionnel, efficace, rapide et bienveillant.
Il suit le cheminement de vos besoins successifs au fur et à mesure de votre progression et vous fournit de nombreux tests et outils pour éviter les écueils et améliorer sans cesse votre pratique.
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